Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, you can contact us at sales@rsrteng.com. Please note that we will determine the correct return address based on your region/country.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Shipping costs must be covered by buyer in the following situations:

1. a) Returning products for any reason other than a proven defect.
2. b) Buyer’s accidental returns
3. c) Wrong orders and unwanted items
4. d) Returning items claimed it have defects but it is in good work

 

Refunds will be made upon receipt of the returned product. 

You can always contact us for any return question at sales@rsrteng.com.

  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  

Exceptions / non-returnable items

Certain types of items cannot be returned, like not sold by us, custom products (such as special orders or personalized items). We also do not accept returns for hazardous product as batteries. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we’ll be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rsrteng.com.

 

Cancel order

Refund requests for orders that have not actually shipped will be issued refund within 2 business days.

Orders that have not provided a shipping order number but have actually entered the shipping process and cannot stop the shipping process will not support order cancellation.

Any questions about returns, refunds and exchanges, you can contact us: sales@rsrteng.com